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Traveler Services

We provide our travelers with services and assistance to ensure a smooth and enjoyable experience. Find information regarding vehicle rentals, lost and found, parking options and more.

General Services Questions

  • For items left in the terminal areas (outside security screening), parking lots or on the blue Economy Parking shuttle bus, call (816) 243-5237.

    For items left at the security check-points, call (816) 849-7048 or file a report online at  

    For items left at the ticket counters, on the aircraft or inside a departure lounge, contact your airline.

    For items left at the Rental Car Facility or in a rental car, call (816) 243-2034.

    For items left on a Rental Car Shuttle Bus, call your rental car company.

    Visit our Lost and Found page here for more information.

  • Ground transportation options at the airport can be found on the Getting To & From page of our website.

  • Yes, free Wi-Fi service is available in our terminal. Visit the Wi-Fi page on our website for further questions about our Wi-Fi service.

  • Kansas City International Airport does not offer lockers.

  • Kansas City International Airport does not offer currency exchange services.

  • Smoking is permitted in the north courtyard on the Arrivals level and designated areas outside of the terminal.

  • Click here for parking rates, maps and more.

    At MCI, we offer the following parking facilities:

    Economy Parking - A complimentary BLUE BUS runs 24/7 to and from the terminals. All buses have disabled accessibility along with "kneeling" capabilities which lower the buses.

    Surface Parking - Uncovered parking adjacent to the new garage within walking distance to the terminal.

    Garage Parking - Closest to the terminal; Offers covered and uncovered parking with covered walkways and a state of the art guidance system.

    Valet Parking - Available inside the new garage.

    Payment for parking can be made with cash, major credit and debit cards, as well as travelers checks. There is also off-site, full-service parking available through our partner, Park Air Express. For additional information call 816-243-5870 or view all these options on our Parking page.

  • Yes. On-airport Fixed-Base Operator Signature Flight Support offers basic aircraft fueling, flight charter and ground transportation services. Many regional aircraft operators merely fly into signature at Kansas City International Airport where travelers are shuttled to the terminal to be transported to their final destination outside the region.

  • Visit our Accessibility and Inclusion page to learn more.

  • Please go to the Visit KC website to search for options.

  • Visit our Terminal Map page.

  • We do! Please check out our USO page to learn more.

  • Yes, please visit our Lounges & Meeting Rooms page to see our options.

  • Visit our Specialty Rooms page to see all we offer.

  • Yes, see the concierge desk inside the check-in hall for assistance.

  • Yes, we offer Skycaps to check bags prior to entering the terminal, at the Departures curb.

  • While we pride ourselves on quick and seamless access from the front door to your gate, airlines recommend that you complete the check-in process at least two hours before your departure time. To accomplish this, you may need to arrive at ticket counters/kiosks even earlier in case of long lines. If you are parking in our Economy Lot, please allow an extra 20-25 minutes for our complimentary shuttle to make its route to the terminal. If you are parking at an off-campus provider, please allow 20-30 extra minutes of processing and transit time.

  • Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license, passport or other acceptable form of ID to fly within the United States. REAL ID-compliant cards are marked with a star at the top of the card. If you’re not sure, contact your state driver’s license agency (MissouriKansas or full state list) on how to obtain a REAL ID compliant card. For more information on this federally mandated act, please visit the Department of Homeland Security website or the Transportation Security Administration website. A passport is still required for all international flights. For information about obtaining a passport or visa information, visit the website for the Department of State.

  • The Transportation Security Administration (TSA) has specific rules about what can and cannot be packed in carry-on and checked luggage. Please visit the website for the TSA for a complete list of prohibited items, as well as packing tips to make your travel go as smoothly as possible. In addition, we also recommend that you check with your individual airline for any further security and baggage requirements. Each airline has different rules about the number of items they allow travelers to carry-on or check as luggage. Some airlines may charge extra fees for luggage.

  • On top of regular cleaning, Kansas City International works closely with, and takes guidance from, the Centers for Disease Control and Prevention. Please visit their website,, for the most current information regarding travel notices, communicable diseases, vaccinations and other tips.

  • Please visit our Rewards and Coupons page for more Frequent Parker Program information and sign up.

  • There is not a U.S. Post Office inside the terminal. However there is one a short drive away at 156 Paris St, Kansas City, MO 64153. Hours are Monday through Friday, 9:00 am - 1:00 pm. Closed Saturdays and Sundays. There is parking available. Visit the U.S. Post Office website for more information.