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Accessibility & Inclusion

A Proper Kansas City Welcome

Kansas City International was purposefully planned and constructed to be an inclusive and welcoming space for all. Built to be a clean, comfortable, and accessible, we aim to make things easy and enjoyable from parking to plane.

View the federal Airline Passengers with Disabilities Bill of Rights.

  • Braille signage exists in most public areas for the visually-impaired.

  • It is the intent of the Kansas City Aviation Department (MCI) to provide services to all customers without regard to any persons’ race, color, national origin (including limited English proficiency), age, sex (including sexual orientation and gender identity), religion/creed or disability in public services and employment opportunities. Oversight of complaint activities is the responsibilities of MCI’s Title VI Coordinator:

    Lori Briggs
    Kansas City Aviation Department
    601 Brasilia Avenue
    Kansas City, Missouri 64153
    [email protected]

    These procedures apply to all complaints filed under Title VI of the Civil Rights Act of 1964, relating to any program or activity related to the Kansas City Aviation Department (MCI).

    Individuals are not required by federal regulation to use this complaint procedure, but may file complaints directly with an appropriate enforcement agency, including the Federal Aviation Administration at their address below. Under MCI’s complaint procedure, anyone who wishes to file a complaint alleging a violation of the Title VI of the Civil Rights Act of 1964 has the right to file a complaint using the form here. These procedures are part of an administrative process.

    Federal Aviation Administration
    Office of Civil Rights, ACR-1
    800 Independence Avenue, S.W.
    Washington, D.C. 20591

    Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal meetings between the affected parties and appropriate parties may be utilized for resolution, at any stage of the process. The Title VI Coordinator will make every effort to pursue a resolution of the complaint, including interviewing the complainant and the respondent. Federal regulations on unlawful discrimination are available for review in the Aviation Department’s office at 601 Brasilia Avenue.

    The Civil Rights Discrimination Complaint Procedure can be found in full here.

    Complaint Procedure

    Step 1: The complainant should contact the MCI’S Title VI Coordinator listed above, and have the following information available: the name, address, phone number, and signature of the complainant; and as much information as possible regarding the complaint or alleged unlawful discrimination, including the location, date, a description of the alleged unlawful discrimination, identity of the parties involved, any witnesses, and suggested corrective action. If the complaint is initially made by phone, it must be supplemented with a written complaint by filling out the form here. Upon request, MCI will make available tape recorders and/or assistance for persons with visual or motor impairments, and TDDS and/or Qualified Sign Language Interpreters for deaf or hearing- impaired persons as necessary for filing a complaint.

    The complaint needs to be submitted within 180 days after the alleged unlawful discrimination.

    Step 2: MCI’s Coordinator will conduct a preliminary investigation of the complaint within seven (7) calendar days of receipt. Within fifteen (15) calendar days of receipt, MCI’s Coordinator will forward to the FAA Regional Office a copy of the written complaint, together with a statement describing all actions taken to resolve the matter and the results thereof.

    The Coordinator will attempt to discuss the issues with the complainant and the alleged discriminating party, and will attempt to resolve the complaint informally. If the Coordinator determines further investigation is warranted, the Coordinator may meet with the complainant to discuss the matter and possible resolution. If the matter is not resolved informally, the Coordinator shall respond with a final written response, within forty-five (45) calendar days after the complaint has been received. When requested, the final response will be provided in a format accessible to the complainant.

    Step 3: If the Coordinator’s final response does not satisfactorily resolve the matter, the complainant may appeal it, in writing, to the Aviation Director of the Kansas City International Airport, 601 Brasilia Avenue, Kansas City, Missouri 64153.

    The written appeal, including all arguments, evidence, and documents supporting the appeal, must be received within fourteen (14) business days of the decision letter. MCI’s Aviation Director (or designee) will review the matter, may attempt to contact the complainant to discuss the matter, and shall respond, with a final resolution of the complaint, within forty-five (45) business days of the receipt of the appeal. The decision of the appeal shall constitute MCI final resolution of the matter.

    • A separate assistant and driver are recommended when picking up or dropping off travelers with disabilities.
    • Skycap service is available with some airlines as a curbside feature. Contact your airline for details.
    • Curbs may be used only for immediate loading and unloading.
    • Federal law prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs will be ticketed and towed.
  • All high-traffic areas of the airport are wheelchair-accessible by elevators, including ticketing and baggage claim. Elevators are located near each escalator.

  • Many travelers live with conditions that require supplemental oxygen, which can make transportation accessibility tricky, especially on aircraft and in airports. Please visit the National Council on Aging's website for a general guide to traveling with portable oxygen. In addition, please contact your airline as each one may have different guidelines and details.

  • For over the phone translation service, please contact the Airport Communications Center at (816) 243-5237. This service is available 24/7 at no cost to the user.

  • The Garage parking facilities offer 30 minutes for $1.00. All buses, including those serving Economy Parking, have wheelchair lifts and kneeling capability.

    • Garage vehicle maximum height is 8’2”
    • Garage accessibility stalls are 9' wide 
    • Over-height vehicles should use the Economy Parking Lot
  • All restrooms including family, all gender, and adult changing rooms are wheelchair-accessible and located throughout the terminal.

  • At Kansas City International Airport, there are a total of four pet relief areas. Two are indoor and post-security checkpoints near Gate A8 and Gate B54. A third animal relief area located in a secure area within U.S. Customs and Border Protection for arriving international flights near Gate A18. These oversized spaces feature a large basin with artificial grass and a water spray nozzle to wash down the area. There are also plastic bags and supplies to clean up any solid waste. A fourth animal relief area is in the outdoor courtyard at the north end of the bag claim area - Arrivals level, outside of security.

  • Air travel can be challenging for children and adults with autism. Visit our Specialty Rooms page to learn more about how our Kansas City Air Travel Experience, Sensory Room, Variety KC Family Play Zone, and Quiet Room can help with travel. We also recommend visiting the Autism Speaks website for travel tips. 

  • Visual paging monitors are located throughout the terminal. The monitors provide taxi and security alert information, and public announcements are displayed by request.

  • Wheelchair reservations for terminal and departure level curbside assistance can be arranged by calling your airline.  Click here for airline phone numbers. 

    If wheelchair assistance is needed at the ground transportation areas (e.g., rental car shuttle, Economy Parking, hotel shuttle, etc.), call 816-243-5237 prior to reaching the terminal or notify an Airport Police Officer or Traffic Control Officer upon your arrival.